Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@mindgrind.store. Please note that returns must first be requested before being sent back.
Returns should be sent to the following address:
Leon Vranjes Blumenstr. 36
73033 Göppingen
Germany
If your return request is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Unless the item is defective or incorrect, customers are responsible for return shipping costs.
You can always contact us for any return questions at info@mindgrind.store.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about your specific item.
Gift cards are non-returnable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a new order for the desired item.
European Union 14-day cooling-off period
If the merchandise is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving the goods, without giving any reason.
The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved.
If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@mindgrind.store.